Canadian bank customers surveyed in an annual poll are less satisfied with their financial institutions than they were a year ago, at least partly due to the rising fees they’re being charged. The survey from J.D. Power and Associates, released…
If something doesn’t go quite right with a customer transaction, use it as an opportunity to show what you are really made of. It is often said that, for every customer who complains, there are many more equally disappointed who…
Your company’s most vital asset is its customers. Without them, you would not, and could not, exist in business. Sure, you can attract new customers with unique products, free gifts, or reducing your prices; but if you’re not creating relationships…
Angelo Khoshaba founded Cravings Restaurant 21 years ago, turning it from a small soup and sandwich shop into a mainstay of the Marpole community. But as Vancouver’s housing market has continued to explode, the assessment value of Khoshaba’s property has…
Most businesses are aware of the impact that weather can have on sales. A heavy rainstorm or blizzard can prevent customers from getting out to shop, for example. But a windy, chilly or dull day seems to make people feel…
What is the New West Partnership Trade Agreement (NWPTA)? The NWPTA is an extension of the Trade, Investment and Labour Mobility Agreement (TILMA) between Alberta and British Columbia. This new agreement has been established to include the third western province,…
For most businesses, the question is not if, but when, to incorporate. There are many pros and cons of incorporating a small business, depending a lot on individual situations. But too many businesses fail to revisit the question of whether…
As your business grows, your need for funding doesn’t diminish. Chances are, you’ll need some form of capital to introduce new products or services, expand into new markets, hire or contract additional help, expand your facilities, or purchase new equipment…
Apple's latest show and tell offered some surprising goodies, including news that the company would venture into map-making, enhance Siri's functionality and soup up the MacBook Pro. But it was the announcement of greater Facebook integration into their iOS software…
How to bring an unconventional approach to a conventional business? Here are some tips from experts Martin Wielemaker, a professor at the University of New Brunswick, and Elspeth Murray, a professor at Queen’s University. Go with what you know While…